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From sending consent forms and care videos to prompting reviews and enabling faster payments
Clinical Director - Bath Vets - IVC Evidensia Small Animal Clinical Board Chair
CEO - British Veterinary Association
and providing treatment recommendations
No more chasing: The rise of automated customer journeys in practice (BVA Live 2025) Exotics From sending consent forms andDelivered by: 13 Jun 2025 09: 30 10: 30 Business, Careers & Debates Theatre Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, well explore what an ideal customer journey looks like before and after surgery, during medication discussions, when following up with advice, and even after a visit ends. From sending consent forms and care videos to prompting reviews and enabling faster
