Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 enter the desired number of

enter the desired number of participants into the "Quantity" selector above and click "Add to Cart"

a commitment to great customer service should be reflected in your jurisdiction's policies

you'll explore case studies from three different jurisdictions who have developed civic education and leadership academies for their citizens and will learn how similar programs could benefit your own community

a small group of senior local government managers meet to study the leadership lessons of Gettysburg

Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 enter the desired number ofWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the